Refund and Returns Policy

Express Kitchquip
Effective Date: 1st June 2025

Thank you for shopping at Express Kitchquip. We are committed to providing you with high-quality kitchen equipment and excellent customer service. Please read our Refund and Returns Policy carefully to understand your rights and our obligations.

1. Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (receipt or order number) must be provided.

Non-Returnable Items:

• Custom orders or special-order products.
• Items that have been used, damaged, or are missing parts not due to our error.
• Clearance or sale items.

Return Shipping, Original Shipping & Restocking Fees:

Unless the return is due to our error (such as receiving an incorrect, defective, or damaged item), customers are responsible for all return shipping costs. Although many of our products include “free shipping,” the actual outbound shipping cost paid by Express KitchQuip is non-refundable and will be deducted from the refund. Returned items may also be subject to a restocking fee of up to 25%, depending on the manufacturer, warehouse, and condition of the returned item. Any applicable outbound shipping charges, return freight costs, and restocking fees will be deducted from the refund amount.

2. Return Process

To initiate a return, please contact us at Expresskitchquip@gmail.com with the following details:

• Order number
• Reason for return
• Photos of the product (if damaged or defective)

Once your return request is approved, we will provide instructions for shipping the product back to us.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

3. Refunds

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5-7 business days to your original payment method.
• Shipping costs (if any) are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will promptly arrange for a replacement, exchange, or full refund at no additional cost to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, please contact us at Expresskitchquip@gmail.com.

6. Contact Us

For any questions regarding your return or refund, please contact:
 Email: Expresskitchquip@gmail.com
 Phone: +1-877-558-2253